Australian Well Control Centre (AWCC) will issues refunds to different cicumstances, the purpose of this policy is to outline the procedure for all students who wish to apply for a refund of course fees. This policy is made available to all students and prospective students.
Australian Well Control Centre (AWCC) undertakes the following policy in regards to fee refunds for students enrolled in AWCC VET programs, and IWCF and IADC programs, in accordance with the RTO rules and the Standards for Registered Training Organisations (RTO’s) 2015.
This policy sets out the circumstances under which students may claim a refund and the associated procedures for handling refunds and applicable all students enrolled with AWCC as an RTO including courses provided by organisations auspice by AWCC.
All cancellations should be made and submitted in writing. Written cancellations received by participants before the scheduled 10 day cut off period for any Australian Well Control Centre course will receive a full refund. Less administration costs of $40.00.
As the Australian Well Control Centre course placement is of a premium, written cancellations within the ten day cut off period will incur a 50% course cost cancellation fee.
Rescheduling in writing within the 10 day cut off period will incur an additional administration fee of $330 including GST.
Participants that fail to show up and have not made prior cancellation arrangements with the Australian Well Control Centre will be charged the full course cost. If the student rebooks the same course, a rebooking fee of $40 will be charged to the account.
The refund will be made the same way the payment was made. For example, if a participant’s payment is via a credit card, the refund will be returned to that same card.
Please allow 28 days for Australian Well Control Centre to refund a cheque to the registered address of the participant or client company.
What happens after you sign up to a course?
Once you’ve signed up to a course through the Australian Well Control Centre website, our admin staff will confirm your details and IDs (if necessary), and email your through a confirmation receipt of your registration as well as the course details and location including times and dates.
For courses where you haven’t made a payment online, we’ll email you through an invoice for the course you’ve just signed up too. You’ll need to have this paid in full prior to arriving.
How do I gain access to the course?
To access our courses, you’ll need to attend the course you’ve registered for on the appropriate day/s at the required time listed on the confirmation email mentioned above.
Last update: 1 July 2022